OKBets Privacy Policy

OKBets ("OKBets," "we," "us," or "our") operates the online betting and gaming platform available at okbets.click. We are committed to protecting the privacy of every Filipino player who registers, deposits, and plays on the OKBets platform. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you have over it.

This Policy applies to all personal data processed in connection with your use of OKBets — whether you are a registered player, a visitor browsing the site, or someone who contacts our support team. It covers all OKBets products including sports betting, PBA betting, boxing, live casino card games, sabong, esports, and bingo.

By registering an account or using the OKBets platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, please do not use OKBets. This Policy forms part of the OKBets Terms and Conditions, which you also accept upon registration.

OKBets collects personal data from you in several ways: directly when you register or use the platform, automatically when you browse the site, and from third parties such as payment providers. Below is a breakdown of the categories of data OKBets collects:

OKBets does not intentionally collect sensitive personal information such as racial or ethnic origin, religious beliefs, health data, or sexual orientation. If any such data is incidentally included in documents submitted for KYC verification, it is treated with the highest level of care and not processed for any purpose beyond identity verification.

OKBets uses your personal data only for the purposes set out below. We do not use your data in ways that are inconsistent with the reason it was originally collected.

• Account Creation and Management: To register your OKBets account, verify your identity, maintain your profile, process your login credentials, and manage your account settings.
• Identity Verification (KYC): To confirm that you are who you say you are, that you meet the minimum age of 21, and that you are a real person — not a bot or duplicate account. KYC is a PAGCOR requirement for all licensed Philippine online gaming operators.
• Processing Deposits and Withdrawals: To receive your funds, credit your OKBets wallet, process withdrawal requests to your registered GCash, Maya, or bank account, and maintain a complete financial transaction record as required by anti-money laundering regulations.
• Delivering Betting and Gaming Services: To accept and settle your bets, display odds, stream live games, calculate winnings, and operate all OKBets products including sports betting, casino games, and sabong.
• Customer Support: To respond to your queries, resolve disputes, investigate complaints, and provide assistance when you contact OKBets through live chat or email.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, money laundering, bonus abuse, and other misuse of the OKBets platform.
• Regulatory Compliance: To meet our obligations under PAGCOR regulations, Anti-Money Laundering Act (AMLA) requirements, the Data Privacy Act, and any lawful direction from Philippine authorities.
• Marketing and Promotions (with consent): To send you information about OKBets promotions, new game launches, and special offers — only if you have opted in. You may withdraw your consent at any time through your account settings.
• Platform Improvement: To analyse usage patterns, identify technical issues, and improve the OKBets experience. This analysis uses aggregated, de-identified data wherever possible.
• Responsible Gaming: To monitor betting patterns and identify players who may be experiencing problem gambling, in line with OKBets' commitment to player protection and PAGCOR responsible gaming standards.

Under the Philippine Data Privacy Act, OKBets must have a lawful basis for processing your personal data. The legal bases we rely on are:

• Performance of a Contract: Most of the core data processing on OKBets — account management, bet settlement, payment processing — is necessary to fulfil our contractual obligations to you as a registered player. Without this processing, OKBets cannot operate your account.
• Legal Obligation: Certain data processing is required by Philippine law. This includes KYC identity verification under PAGCOR rules, transaction records required by the Anti-Money Laundering Act, and data provided to law enforcement or regulatory authorities when lawfully required.
• Consent: Where OKBets processes data for purposes that are not strictly necessary for the service — such as sending marketing emails or using non-essential analytics cookies — we rely on your consent. You have the right to withdraw consent at any time without affecting the lawfulness of processing that occurred before withdrawal.
• Legitimate Interests: OKBets processes certain data for fraud prevention, security monitoring, and platform improvement on the basis of legitimate interests, provided those interests are not overridden by your fundamental rights. We always balance our interests against potential privacy impacts before relying on this basis.

OKBets does not sell, rent, or trade your personal data to third parties for their own commercial purposes. Data sharing is strictly limited to the categories below, and only to the extent necessary for the stated purpose:

• Payment Processors: GCash, Maya, GrabPay, Coins.ph, and Philippine bank partners receive the minimum data necessary to process your deposits and withdrawals. These providers are independently regulated and maintain their own privacy standards.
• Game Providers and Platform Technology Suppliers: Certified live casino operators and game developers integrated into the OKBets platform may receive anonymised session data necessary to run their games within OKBets. They do not receive your full identity data.
• Identity Verification Services: Third-party KYC providers may process your identity documents on OKBets' behalf for age and identity verification. These providers operate under strict data processing agreements.
• Regulatory Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government bodies may receive data when OKBets is legally required to disclose it.
• Law Enforcement: OKBets will comply with lawful requests from Philippine law enforcement agencies for personal data where required by Philippine law and backed by appropriate legal process.
• Professional Advisors: Legal counsel, auditors, and compliance advisors engaged by OKBets may access data in the course of their professional duties and are bound by confidentiality obligations.

All third parties with whom OKBets shares personal data are required to handle it securely, use it only for the purpose for which it was shared, and comply with applicable Philippine data protection laws. OKBets does not authorise any third party to use your data for their own marketing or commercial purposes.

OKBets retains your personal data for as long as necessary to fulfil the purpose for which it was collected, and as required by Philippine law. The following retention periods apply:

• Active Account Data: Retained for the full duration of your OKBets account plus a period of up to 5 years after account closure, as required by PAGCOR and AMLA record-keeping obligations.
• Financial Transaction Records: Deposit, withdrawal, and bet history records are retained for a minimum of 5 years from the date of the transaction in compliance with Anti-Money Laundering Act requirements.
• Identity Verification Documents: Copies of government IDs and KYC documents are retained for a minimum of 5 years after account closure or the last transaction on the account, whichever is later.
• Support Communications: Support chat transcripts and email records are retained for up to 3 years from the date of the interaction.
• Marketing Data: If you opt out of marketing communications, OKBets retains a record of your opt-out preference indefinitely to ensure you are not contacted again without fresh consent.
• Technical and Usage Data: Server logs and analytics data are retained for up to 12 months in an identifiable form and may be retained longer in aggregated, anonymised form.

When data is no longer required, OKBets deletes or anonymises it securely using industry-standard data destruction methods. Hard copies of documents are shredded; digital data is overwritten or cryptographically erased.

OKBets takes the security of your personal data seriously and implements technical and organisational measures designed to protect it against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• Transport Layer Encryption: All communications between your browser or device and the OKBets platform are encrypted using TLS 1.2 or higher (256-bit SSL). This ensures that your login credentials, financial data, and bet information cannot be intercepted in transit.
• Data-at-Rest Encryption: Sensitive data stored on OKBets servers — including identity verification documents, financial records, and account credentials — is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data within OKBets is restricted to staff and systems that require it to perform specific, authorised tasks. Role-based access controls and audit logs are maintained for all systems containing personal data.
• Password Security: Account passwords are stored using one-way cryptographic hashing. OKBets staff cannot retrieve your password — they can only reset it through a verified process initiated by you.
• Fraud Monitoring Systems: Automated systems monitor account activity 24 hours a day for signs of unauthorised access, unusual transaction patterns, and other security anomalies. Alerts trigger manual review by the OKBets security team.
• Regular Security Audits: OKBets engages independent security professionals to conduct regular penetration testing and vulnerability assessments of the platform's technical infrastructure.

While OKBets takes all reasonable steps to protect your data, no system is completely immune to security threats. In the event that a breach affecting your personal data occurs, OKBets will notify you and the National Privacy Commission within 72 hours of discovery, as required by the Data Privacy Act.

OKBets uses cookies and similar technologies on the platform to improve functionality, enhance security, and understand how players use the site. A cookie is a small text file placed on your device when you visit OKBets. It allows the site to remember certain information about your session and preferences.

The types of cookies used on OKBets are described below:

You can also manage cookies at the browser level by adjusting your browser settings to refuse or delete cookies. Note that disabling strictly necessary cookies will affect your ability to log in and use the OKBets platform.

Under the Philippine Data Privacy Act, you have clear rights over your personal data held by OKBets. OKBets respects these rights and makes it straightforward for you to exercise them.

To exercise any of these rights, email the OKBets Data Protection Officer at support@okbets.click with the subject line "Data Rights Request." OKBets will respond within 15 business days of receiving a valid request — the timeframe required by the Philippine Data Privacy Act. No fee is charged for standard requests.

If you are not satisfied with OKBets' response to a data rights request, you have the right to file a complaint with the National Privacy Commission of the Philippines.

OKBets is strictly an adult platform. We do not knowingly collect, process, or store personal data belonging to individuals under the age of 21. This is both a PAGCOR licensing requirement and an OKBets policy that we enforce through mandatory age verification during registration.

If OKBets discovers that personal data has been collected from a person under 21 — whether through misrepresentation during registration or any other means — that account will be immediately closed, all funds will be frozen pending investigation, and the data will be deleted as promptly as possible in accordance with applicable law.

If you are a parent or guardian and you believe that a minor may have registered on OKBets using false information, please contact us immediately at support@okbets.click so we can investigate and take appropriate action.

OKBets primarily processes your personal data within the Philippines. However, some of our service providers — including certain game platform technology providers and cloud infrastructure partners — may be based outside the Philippines. Where this occurs, OKBets ensures that appropriate safeguards are in place before any personal data is transferred internationally.

Safeguards for cross-border transfers used by OKBets include:

• Contractual data processing agreements that require the overseas processor to protect your data to a standard equivalent to the Philippine Data Privacy Act.
• Transfers only to countries or entities that have been assessed as providing adequate levels of data protection.
• Where no adequacy finding is available, additional technical and organisational measures such as encryption and access controls are applied to protect your data during international transit and storage.

OKBets maintains a register of its cross-border data transfers, which is available to the National Privacy Commission upon request. If you want more information about specific overseas transfers affecting your data, contact the OKBets Data Protection Officer.

OKBets may update this Privacy Policy from time to time to reflect changes in our data practices, changes in applicable Philippine law, or changes to the OKBets platform and services. The effective date at the top of the page will always reflect when the current version took effect.

For material changes — those that significantly affect how your data is used or your rights over it — OKBets will notify you by email at least 7 days before the changes take effect. A prominent notice will also be displayed on the OKBets platform for a period after the update.

Minor changes such as clarifications, corrections, or formatting updates may take effect immediately. Continued use of OKBets after any update to this Privacy Policy constitutes your acceptance of the revised version. If you do not agree with changes to this Policy, you have the right to close your account before the new version takes effect.

Archived versions of previous OKBets Privacy Policies are available on request from the Data Protection Officer.

OKBets has appointed a Data Protection Officer (DPO) as required by the Philippine Data Privacy Act. The DPO is responsible for overseeing OKBets' compliance with data privacy obligations and is your primary point of contact for any privacy-related queries or requests.

• Email (DPO): support@okbets.click — use the subject line "Privacy / DPO Request"
• Response Time: Within 5 business days for general queries; within 15 business days for formal data rights requests.
• Live Chat: Available through the OKBets platform after login for quicker assistance with routine account queries.

For complaints about how OKBets has handled your personal data that are not resolved through our internal process, you may escalate to the National Privacy Commission of the Philippines (NPC). Filing a complaint with the NPC is free of charge for Philippine data subjects.